Parent's Guide

As a parent, you'll use more of Prodemy than almost anyone else: you verify your children's drills, follow their progress, pay for classes, book coaches, and keep track of several children across several clubs. If you're new, it's worth reading this guide from start to finish. Otherwise, jump straight to the section you need.

For anything to do with money, see Payments & Billing. For messages and alerts, see Messaging & Notifications.

The parent dashboard at a glance#

When you sign in, you land on your parent dashboard. From top to bottom, you'll see:

• The child switcher — a row of cards, one for each linked child, showing their photo, name, age, group and skill level. Tap a child to make them the "active" child, and everything below updates to show their information. If you've joined a club as a student yourself, a Myself card appears first. A dashed + Add child card always sits at the end of the row.
• Club tabs (when there are two or more clubs) — if the active child belongs to more than one club, a row of tabs appears, one per club, each with its activity icon. Switching tabs changes the whole dashboard, because classes, coaches, drills and tournaments all belong to a particular club.
• Four summary cards — Messages (your unread count), Pending verifications, Current streak and Last drill. Messages comes first on purpose: a note from a coach is the thing most likely to need your attention.
• A weekly strip — a colour-coded seven-day view showing completed days, today, upcoming days and rest days.
• Pending payments — every payment you still owe, whatever it's for (a class, a tournament, coaching, a membership and so on), in a single list with a Pay now button beside each one.
• Recent coach feedback — a summary of the latest video feedback.
• A cross-club footer — if you belong to more than one club, a footer at the bottom gathers messages and notifications from all of them, so nothing slips past you while you're looking at one club.

The child switcher#

The child switcher is the most important control on your dashboard, because it decides whose information you're looking at.

Adding more children#

Click the dashed + Add child card. You'll see two tabs:

• New child — creates a linked account for a child who doesn't have their own login. You enter their name and date of birth. This is the right choice for children under 13.
• Link existing student — for a child who already has their own student account. Enter their email address and we'll send them a link request. Once they accept, they appear in your switcher.

Getting Started explains parent–child linking in full.

"Myself" mode#

If you've joined a club as a student yourself — say you take yoga at Serenity Yoga Studio while your children play cricket at a different club — a Myself card appears first in the switcher. Selecting it lets you use that club as a student would: you see your own drills, classes, points and progress.

Myself only appears when both of these are true:

• You've joined a club and your membership there is active.
• That membership is in your own name — you genuinely joined as a student yourself, not only as the parent linked to another student.

If you don't have a membership of your own, Myself doesn't appear, and nothing changes for you.

Finding and joining a club#

Open My Clubs from the sidebar. It has two tabs: My Clubs, which lists the clubs you and your children already belong to, and Find Clubs, where you can search the directory.

Joining a club#

1. Open Find Clubs and search by the club's name or city.
2. Each club shows a "Join for:" line with a button for Myself and a button for each of your children. You join on behalf of each person separately.
3. If the club has published Terms & Conditions, you'll be asked to read and accept them before your request is sent.

How do I know if my membership is approved?#

Every membership on My Clubs carries a status badge:

• Pending (clock icon) — the club owner hasn't reviewed the request yet.
• Active — you're in.
• Primary (star icon) — your main club. It sets the wording and layout your dashboard uses by default. To change it, click Set Primary on any other active club.

While a membership is Pending, that club's classes don't appear on your Available tab and most of its content stays hidden. This is the most common reason a parent can't find a class to enroll in.

Some clubs turn on auto-approve, in which case requests become Active straight away. Otherwise a request stays Pending until the club owner acts on it. Prodemy can't approve it for them, and there's no fixed turnaround, so if a request has been waiting a while, get in touch with the club directly.

Rejoining, and banned memberships#

If a membership has ended — because you left, or because the club removed you — you can ask to join again from Find Clubs, where the button now reads Rejoin. Whether you come back as Active or Pending depends on the club's auto-approve setting.

If a club has banned the account, the button reads Banned and can't be used. If you think that's a mistake, contact us to raise a ticket. Prodemy can't overrule a club's decision, but we can put you in touch with them.

Multi-club parenting#

If your child (or you) belongs to more than one club, club tabs appear below the child switcher. Clicking a tab switches the whole dashboard over to that club.

What changes per tab#

• Club-specific information — classes, tournaments, coaches, broadcasts and drills all switch to the club you've selected.
• Activity wording — a cricket club might call its events "matches" while a martial arts club calls them "classes", and the sidebar labels change to match.

What does NOT change#

• Information that spans all your clubs — messages, notifications and payments stay the same whichever tab you're on. They aren't tied to a single club because you need to see all of them at once.

Switching child + switching club#

When you switch child, the club tabs refresh to show that child's clubs. So if Arjun belongs to Clubs A and B and Siya belongs to Club C, switching from Arjun to Siya replaces the tabs with Club C alone.

The verification queue#

Verifying is the thing most parents do every day. Each drill and nutrition check-in your child submits goes into a queue, and a person — you, or a coach linked to your child — has to approve it before your child earns the points.

Opening the queue#

On your dashboard, click Verify on the Pending verifications card, or open Verifications from the sidebar.

What you see#

Each item appears as a card showing:

• The day and the drill (for example, "Tuesday — Front Foot Drive Practice")
• Two status badges, one for the drill and one for nutrition, each with a green tick when done
• A "Video uploaded" label if your child attached a video
• How many points the day is worth
• How long ago it was submitted (for example, "12 hours ago")

Approving#

For each item you can:

• Verify — approves the drill and the nutrition together, and the points are awarded straight away.
• Approve drill only / Approve nutrition only — approves one part and rejects the other. This is handy when your child did the drill but was careless with nutrition, or the other way round.
• Reject with reason — sends the item back with a note. Your child sees your feedback and can submit again.
• Watch video — if your child uploaded a video, watch it before you decide.

Bulk approve#

An Approve all button at the top of the queue clears everything in one go. If your children belong to several clubs, both the queue and Approve all apply only to the club tab you have open.

What if I don't verify?#

Items never approve themselves — that's deliberate, because a person always has to check them.

If you haven't verified an item within 48 hours, you'll get a reminder, and another at 72 hours. There's no penalty beyond the reminders, but your child won't earn the points until you approve.

Shared verification with coaches#

If your child is also linked to a coach through a class, that coach sees the same queue. Either of you can verify an item, and whoever does it first clears it. Anything the coach has already approved shows "Verified by coach on [date]", so you don't need to do anything with it.

Tracking your child's progress#

Click Progress in the sidebar, or View progress on your dashboard. This page is your window into how your child is developing.

Four-week history#

The last four weeks appear as cards, each showing the total points, the days completed and the streak. Tap a week to open it and see the day-by-day detail.

Cumulative stats#

• Total points, with a progress bar towards the next milestone badge.
• Drills by category — batting, bowling, fielding and fitness for cricket, or the categories that suit your child's activity.
• Challenges completed, days with nutrition checked, and videos uploaded.
• A badge gallery, with earned badges in colour and the ones still to earn greyed out and locked.

Training program status#

If your child is on a program that runs over several weeks, you'll see the program's name, which week they're in, how many sessions they've completed and when the next session is.

Skill focus history (cricket-only)#

Cricket students choose a skill to focus on each week — batting, bowling, or fielding and wicket-keeping — and this history shows their choices. It helps you spot patterns: is your child always skipping fielding, or always choosing batting?

Configure on behalf of younger children#

For children aged 6 to 10, you can open their weekly focus settings and adjust their rest days, active days and skill split for them. Children aged 11 and over set these up themselves, but you can still view their choices without changing them.

Monthly progress report email#

You can choose to receive a monthly progress report: a single PDF, emailed to you regularly, that brings together all your linked children's activity for the previous month — points, attendance, drills, programs and tutorials watched. To turn it on, go to Settings and switch on Monthly progress report email. It's off by default for parents. Past reports are also listed in the reports area of your dashboard so you can download them again. Adult students who pay for themselves get the same option for their own report, and for them it's switched on by default.

A note on "Drills" (formerly "Plans")#

You may know Drills by its old name, Plans — it's the same daily practice schedule under a clearer name. The Progress page also now draws on more of your child's activity (drills, nutrition, attendance, programs and tutorial videos watched) and shows an eight-week trend, so it gives you a fuller picture.

Working with your child's coaches#

Open Sessions & Coaches from the sidebar to see every active coach for the child you've selected.

Coach cards#

Each coach card shows their photo, a verified badge if they have one, their name, specialism, hourly rate, average rating and club. For each coach you can:

• View profile — read their full bio, experience, reviews and certifications, and see their video library.
• Book session — open their availability to book a one-to-one or small-group session.
• Write review — rate the coach on several aspects and leave comments.
• Message — start a direct message conversation.

Booking a coaching session#

1. Pick a date — scroll through the next 7 to 14 days. Greyed-out dates are days the coach isn't available.
2. Pick a time — choose from the grid of slots. Green means available, blue means selected, and a line through a slot means it's taken.
3. Confirm and pay — check the summary (coach, date, time, location, student and price), then pay through Stripe checkout. The payment goes to the Stripe Connect account of the club the coach belongs to, including when the coach owns that club themselves.

The coach decides how long each slot is — usually 30 minutes, 45 minutes, 1 hour or 1.5 hours.

Cancellation policy (coaching sessions)#

• Cancel 24 hours or more before the session: full refund.
• Cancel between 12 and 24 hours before: 50% refund.
• Cancel within 12 hours: no refund.
• If the coach cancels (which is rare), you always get a full refund.

Video feedback timeline#

On the coach page, the Video feedback tab lists every piece of feedback your child has received on all their videos. Each entry shows:

• The video's title and the date it was submitted.
• The coach's name and star rating.
• Improvement tags such as footwork, grip or timing, shown as coloured labels.
• The coach's written feedback.
• Audio notes and video replies, if the coach added them.
• A link to watch your child's original video and the coach's reply side by side.

Class enrollment (on behalf of your child)#

Open Classes from the sidebar. There are two tabs: Available, for classes at your child's clubs, and My classes, for the classes they're already enrolled in.

Finding a class — filters, search and sort#

If your club runs a lot of classes, the Available tab can get long, so there's a filter bar above the class cards:

• Location — where the class takes place (useful for clubs with several venues).
• Day — the day of the week it meets. This is the one to use if you're looking for, say, Sunday classes.
• Level — Beginner, Intermediate or Advanced.
• Coach — who runs the class.
• Club — shown when your children belong to more than one club.
• Enrollment — whether your child is already enrolled.

There's also a "Search classes…" box that searches class names, and a sort menu: Name A–Z or Z–A, Day & time, Most or Fewest enrolled, and Fee high–low or low–high. The bar tells you how many classes you're seeing out of the total.

If a class you expect isn't there, check the filter bar first. When your filters hide every class, the page says "No classes match your filters" rather than showing the usual empty message. Clear the filters to see every available class again.

Still can't find it? Check each of these in turn:

• You're on the Available tab, not My classes.
• The right child is selected in the child switcher — the Available tab is different for each child.
• That child's club membership is Active, not Pending (see "Finding and joining a club" above). A pending membership hides the club's classes.
• The class hasn't ended — ended classes move to the archived view.

Enrolling your child#

On the Available tab, click a class to see its details: schedule, location, coach, fee, billing cycle and description. Then click Enroll [child's name]. If the class is free or approves enrollments automatically, your child is enrolled straight away. If the club needs to approve enrollments, the enrollment waits as pending until the club owner reviews it.

For a paid class, a payment is created as soon as the enrollment is approved. You'll find it on your Payments page with a Pay now button.

When your child self-enrolls#

If your child enrolls themselves from their own dashboard:

• Their enrollment waits for your approval.
• You get a notification: "[Child's name] wants to enroll in [Class name]."
• You can approve or reject it. If you approve, the payment is created under your account.

Approving or rejecting child-initiated enrollments#

Click the notification, or go to the Classes page and open Pending approvals. Each request shows the class, its schedule and its fee. You can approve and pay, or reject it with a note.

Changing how many sessions you pay for#

Some classes let you enroll for only part of the coming month — handy for a holiday, an injury or a clash with something else — rather than withdrawing altogether.

Go to Classes, find the class and open the session picker. It lists the sessions in the upcoming cycle and how many there are, and you tick the ones you want. The amount due updates to match: you're charged the per-session rate for each session you keep.

A few things to know:

• You're changing the cycle that hasn't started yet, and the deadline is the day it begins. After that the cycle is fixed, and the picker will tell you the date has passed.
• Changes take effect immediately. There's no approval step, and you can adjust as many times as you like until the deadline.
• Your change applies to that cycle only. The next cycle goes back to the full set of sessions, so you don't have to remember to undo a holiday.
• Adding sessions back works the same way, and the extra is added to that cycle's charge.

If you can't see a session picker, either your enrollment hasn't been approved yet or your club hasn't turned on partial enrollment for that class.

Tournament / Workshop / Camp registration#

Open Events from the sidebar to see the open events across your child's clubs.

Registering your child#

Click a tournament and pick a division — usually your child's age group, with the option to "play up" one category. For tournaments you can register for more than one division. Workshops and camps usually have just one category.

For a paid event, a pending payment is created once you confirm the registration, and you pay through Stripe checkout.

Some tournaments ask for extra details when you register, such as jersey size, USA Cricket ID, CricClub ID, allergy information and an emergency contact. These fill in automatically from your child's profile. If they're blank, add them first in Settings under Player details.

Event types and extras#

"Tournaments" covers several kinds of event your club might run: Tournament, Competition, Workshop, Camp and Annual Day. They all work the same way when it comes to registering, paying and cancelling, with a few extras depending on the type:

• Camps run as a series of sessions, often weekly. At checkout you can choose exactly which sessions you want rather than the whole run, and bundle pricing may apply.
• Add-ons — some events, camps especially, offer paid extras such as early drop-off or late pickup, each with its own daily fee. You choose the days you need at checkout.
• Sibling discount — if you register more than one of your children for the same event, Prodemy automatically applies the club's sibling discount: a lower rate for the second child, and often a further reduction for the third and beyond. It's worked out for you at checkout, so there's no code to enter. Cancelling and re-registering won't get you a bigger discount, because a cancellation cancels the whole registration group.

If your child self-registers#

This works just like classes. Your child registers themselves, the registration waits as pending, the payment lands on your account, and you either pay or reject it.

Seeing your child's registrations#

The My Tournaments tab on the Tournaments page lists every event your child is registered for, along with their division, their team (once rosters are published), a link to the team chat, and the schedule.

Cancelling an event registration#

Each event has its own refund policy, set by the club owner: either a full refund up to a cutoff date, or no refunds at all. To cancel, open the registration and choose Cancel registration. You'll see a summary of what will happen and the refund you may be entitled to, and then you confirm.

A few things to know about how cancelling works:

• It cancels the whole registration group. If one payment covered several children, or several divisions, cancelling cancels all of them together, and their places are freed straight away.
• The club owner decides the refund; it isn't paid instantly. When you cancel, your request goes into the club owner's refund queue. They review it and decide the amount and how to return it: back to your card, as platform credit, or — if you paid in cash — offline. You'll get a notification when they've decided, followed by an email confirming the outcome.
• 10-second undo. Right after you cancel, you have a short window to undo it in case you clicked by mistake.
• Some amounts can't be refunded. Stripe's card processing fee is never refunded. A one-time class registration fee, if your club charges one, is non-refundable by policy, so any refund is capped to leave it out.
• Children can't cancel. If a child tries to cancel from their own dashboard, they're asked to check with their parent. Cancelling is up to the parent (or an adult student who pays for themselves).

Add classes & events to your calendar#

Wherever you see an upcoming class or event, there's an Add to calendar option that adds that one item to Google Calendar, Apple Calendar, Outlook or Yahoo.

If you'd rather not add things one at a time, you can subscribe to a live calendar feed so your child's schedule stays up to date by itself. Choose what the feed covers — a single class, a whole club, a team, a coach, or everything for you — and add the feed link to your calendar app once. New and changed sessions then appear on their own. On an iPhone, the subscribe link opens the Calendar app directly.

Two things to be aware of. Apple's Calendar refreshes subscribed feeds on its own schedule, often around every 15 minutes, so a brand-new session can take a little while to show up. And if you ever need to stop someone using a feed link you've shared, you can revoke all your feeds at once, which replaces your private link with a new one.

The Payments dashboard#

Open Payments from the sidebar for a complete picture of every payment, for every child, at every club.

Four summary cards#

This month's total, the total for the last three months, what's coming up, and the payment method you have saved.

Three tabs#

• Upcoming & Due — everything you still owe, sorted by due date, each with a Pay now button. Each row shows the child's name, a description (for example, "March class fee — Arjun"), the amount, a due-date badge and the status.
• History — everything that's been paid, refunded or has failed. You can sort by date or amount, and click any row to see the receipt.
• Auto-pay — an auto-pay switch for each item. See Payments & Billing for a full explanation of auto-pay.

Payment detail page#

Click any payment to see the breakdown of charges, which child it's for, Stripe fees (if they're passed on to you), platform fees, any coupon applied, the payment method used, its status history, and a Download receipt button.

Pre-reporting attendance#

If you know your child is going to miss a class, you can report the absence in advance, before the coach takes attendance.

How to pre-report#

Open Classes from the sidebar, open the class, and click Report absence on the upcoming session. Choose a reason (illness, family, travel or other), add a note if you like, and submit.

What happens next#

• Your child is marked Excused for that session, with a note that the absence was reported in advance.
• The coach sees your report when they take attendance, and can change it if they need to.
• Your child doesn't earn attendance points for that session, but keeps their streak.

You can undo the report by clicking Change mind on the same class page, as long as the coach hasn't taken attendance yet. Once the coach has marked attendance, the entry is locked for 24 hours.

QR check-in at class#

Some clubs put a printed QR code up at the class so you can check in quickly. Point your phone's ordinary camera at it — you don't need a special app or scanner — and it opens a Prodemy check-in page. You'll need to be signed in.

• As a parent, you'll see your children who are enrolled in that class, and you can check them in.
• An adult student, or a child who has their own login, can check themselves in.
• Timing matters. Check-in opens about 30 minutes before the session starts. Check in on time and your child is marked Present; check in after a short grace period and they're marked Late. Check-in closes when the session ends, and the club sets the exact times.

Checking in by QR code records the attendance, and the coach confirms the register afterwards, so the final record always reflects what the coach confirms.

Notifications#

The bell icon at the top of the page shows how many unread notifications you have. It updates in real time, and on the installed app it stays in step with the badge on your home-screen icon.

What comes through#

Activity for each child (verification requests, class enrollments and tournament confirmations), new coach feedback, broadcasts from your clubs, payment reminders (3 days before, 1 day before and on the due date), notices before an auto-pay charge, link requests, and membership approvals.

Notification preferences#

Go to Settings, then Notifications. You can turn emails on or off for each category. Push notifications are on by default, and you can turn them off for each category; on the installed app they also drive your home-screen badge. In-app notifications are always on and can't be turned off.

SMS text alerts are available too. Rather than a switch for each category, you choose one overall SMS level in your settings — roughly Off, Critical only, Critical + important, or All. A few security and payment alerts are mandatory, so they may text you whatever level you choose. Messaging & Notifications covers SMS and every other notification in full.

Settings and Player details#

You can reach Settings from the sidebar, under your profile picture.

Your own account fields#

You can change your name, photo and phone number, and change your password. You can't change your email address or date of birth here — to change either, contact us to raise a ticket.

Fixing a mistake in your child's name#

You can edit your own name in Settings, but not a linked child's. A child's name is their official name on record, so it's deliberately locked once the account exists.

To correct a typo in your child's name, contact us to raise a ticket. Include the child's current name, the correct spelling and your club, and we'll fix it for you.

The same goes for a date of birth, for you or your child. Because it drives age-based rules, it can't be edited after the account is created, so changing it also needs a ticket.

Player Details per child#

Each linked child has their own card where you can edit:

• Jersey size (youth YXS–YXL or adult XS–3XL)
• USA Cricket membership ID (needed for sanctioned cricket tournaments)
• CricClub ID (links match statistics from the CricClub platform)
• Allergies — a yes/no switch plus details
• An emergency contact's name and phone number

Every field is marked with a red asterisk and is required. If these details are incomplete, you won't be able to register your child for events that need them.

Children's view#

Your child sees a read-only "Health & Safety" card in their own settings, listing their allergies and emergency contact. It's labelled "Managed by your parent".

Adult student self-pay#

If your child turns 18 and your club has turned on "Adult student self-pay", they can pay from their own account instead. They become the person responsible for payments, and their payments no longer appear on your dashboard. You can stay linked to them for messages and progress, but the money side moves over to them.

Clubs set this up for each student individually. If your child is 18 or older and wants to handle their own payments, ask the club owner to turn it on.

Borrowing club equipment#

If your club keeps track of its gear in Prodemy, your child (or you) can borrow equipment — a bat, pads, a racket or a uniform, for example — and the hand-over is recorded both when it goes out and when it comes back. You'll find everything currently on loan to your family in the Equipment section of your dashboard.

• Deposits and rental fees. A loan may come with a refundable deposit, a rental fee, or both. These appear as ordinary payments that you pay through checkout. When the item comes back in acceptable condition, your deposit is returned — either as a refund to your card or as platform credit, whichever the club chooses.
• Returns and condition. The club records the item's condition, with a photo, both when it goes out and when it comes back. If it comes back damaged, or doesn't come back at all, the club may charge a damage or replacement fee.
• Due dates. A loan can have a due date. You'll get reminders as it gets close, and a notice if the item becomes overdue.

Each club decides whether to use this feature, so you'll only see it if your club tracks its equipment.

Reviewing your club's terms#

Clubs can publish their own Terms & Conditions — a club waiver or policy document — that members accept when they join. As a parent, you accept them on behalf of your minor children.

• If a club publishes an updated version and marks the change as material (significant), you'll see a banner on your dashboard asking you to review and re-accept it. You can dismiss the banner for now, but it comes back until you accept.
• Each club membership card shows a small T&C badge: a green tick when your acceptance is on record, or an amber "not accepted" when there's something to review.

Separately, Prodemy has its own platform-wide terms, which club owners accept on behalf of their club. Parents and students don't need to do anything about those.

Common parent situations#

My child is at two different clubs with different activities#

That's exactly how it's meant to work. When you select that child, each club appears as its own tab, and drills, classes and coaches are kept separate for each club. All their payments appear together on the Payments page.

My other parent (spouse) also needs access to the same child#

Both parents can link to the same child — see Path C in Getting Started. You'll both see the same verification queue, progress and coach feedback. Payments are different: each bill belongs to one parent — usually the parent who enrolled or registered your child, and otherwise the parent who was linked to your child first. That bill shows on that parent's Payments page only, and only that parent can pay it.

My child registers for stuff and I get surprised with bills#

This is how it's designed: when a student registers themselves, the payment is created under your account. If you'd like more control:

• For classes, the club can require approval before anyone is enrolled — check the class's enrollment settings.
• For tournaments, talk it through with your child. Prodemy doesn't have a spending limit for individual children.

If this is causing real problems for you, raise a ticket — we can look at making it configurable.

If this doesn't help#

Contact us to raise a ticket. Tell us which child (or children) and which club it's about, what you expected to happen, and what actually happened. Screenshots help. We read every ticket and reply by email.

Leaving a class#

You can withdraw your child from a class yourself — you don't need to contact the club first.

Go to Classes, find the class and choose Withdraw. You'll see a summary of what will happen before you confirm, and a 10-second Undo appears straight afterwards in case you clicked by mistake.

What happens when you withdraw#

• The enrollment is cancelled straight away and the place is freed up.
• Payments you haven't made yet are cancelled, including the one for the current cycle, so nothing more is charged.
• A payment you've already made is not refunded automatically. Withdrawing part-way through a cycle doesn't trigger a refund — you keep the time you've paid for. If you think a refund is due, ask the club: refunds are the club owner's decision, not something the platform issues on its own.
• A bank (ACH) payment that is still clearing counts as already paid. It's too late to stop that bank debit, so it's left to settle rather than being stranded.
• Your child's attendance history is kept.

Re-enrolling later#

Withdrawing isn't permanent. Go back to Classes and enroll again, as long as the class is still running and has space. If the cycle you've already paid for hasn't ended, you won't be charged twice; otherwise you'll be asked to pay for the new cycle as usual.

If the club changes the class after you enrolled#

If the schedule or the fee changes, the club must let you know. If the change doesn't work for you, withdraw as described above, and contact us to raise a ticket if you'd like the club to consider a refund.