Student's Guide

You're a learner on Prodemy. Day to day, that means doing drills, earning points, joining clubs, uploading videos for your coaches to review, and signing up for tournaments. This guide walks you through everything you'll see along the way.

The student dashboard#

When you sign in, you land on your student dashboard. Here's what you'll find, from top to bottom:

• Club tabs, if you belong to two or more clubs. Tap a tab to switch clubs. If you're only in one club, you won't see tabs.
• Four summary cards showing your total points, the drills you've completed this week, your current streak, and your position on the leaderboard.
• A weekly drill strip, a color-coded view of the next 7 days that shows which days are completed, which is today, what's coming up, and which are rest days.
• Today's drill card, highlighted with the drill's name and category and a big Mark complete button.
• Recent coach feedback, shown as short snippets.
• Your notifications and messages.

Daily drills — the practice habit#

Drills are the heart of your daily practice on Prodemy. They run every week, with no end date. Three things decide which drills you get:

• Your activity. Cricket students get cricket drills, dance students get dance drills, and so on.
• Your skill level. Beginner, Intermediate, or Advanced. The drills get harder as you move up a level.
• The rotation. Prodemy uses a fixed 5-week rotation. Every Tuesday gets the same type of drill, while the specific drill changes on a 5-week cycle.

How rotation works#

Each week has a drill assigned to each day, and your rest days can be set up to suit you. On each active day you get one drill, unless you're a cricket student on a skill-choice day (see the next section). Your club's drill library keeps 5 drills in active rotation for each category at each skill level, and they cycle over 5 weeks. After 5 weeks, the same drill comes around again.

Cricket skill-choice days (cricket only)#

If you play cricket, your week works a little differently:

• 3 skill days a week. On each one you choose Batting, Bowling, or Fielding+Wicket Keeping as that day's focus. All three options appear in a single selector, and you make your pick when you start the day.
• A fitness day. This one stands alone, and you get a fitness drill.
• A mental day. This one stands alone too, and you get a mental training drill.

Your choice is saved with your drill submission, so your parent can see on their verification queue which skill you picked.

How to mark a drill complete#

Open the drill card and click Drill complete. The drill then waits for verification. You don't get the points yet, because your parent (or a linked coach) has to check it first.

If you like, you can upload a short video of yourself doing the drill. It isn't required, but it makes verifying easier and can sometimes earn you bonus feedback from your coach.

Nutrition check-in#

Every day, whether it's an active day or a rest day, there's a Good nutrition and hydration checkbox next to the drill checkbox. Tick it if you ate balanced meals, drank enough water, and stayed away from too much junk food.

• Each verified nutrition day is worth +5 points.
• You can earn up to 35 points a week this way (7 days × 5).
• Nutrition points are separate from drill points, so you can earn them even on rest days.
• Your parent checks nutrition separately from your drill. They can approve the drill and reject the nutrition check-in, or the other way round.

What happens after you submit#

1. Your drill card shows Pending verification.
2. Your parent gets a notification.
3. Your parent opens their Verification Queue, ticks the box, and clicks Verify.
4. Your points are added straight away, your streak updates, and you get a notification.

Nothing is approved automatically. If your parent doesn't verify an item, you don't get the points for it. They get a reminder after 48 hours and another after 72 hours.

Skill level#

Your skill level decides which drills you get. You choose it when you first join a club.

Picking your level#

Once your club approves you, a one-time skill-level picker appears with three options:

• Beginner — you're learning the basics.
• Intermediate — you're comfortable with the basics and working on your technique.
• Advanced — you have a solid foundation and are ready for more complex drills.

Choose the one that fits you best. You can change it later.

Changing your level#

Open Settings, go to My skill level, and change it there. The new level starts the following Monday, so the drills you already have for this week stay the same.

When your coach overrides it#

Coaches and club owners can change the skill level you picked. If a coach changes it, your Settings page shows "Level set by Coach [Name] on [Date]". You can still ask for a change by messaging the coach, but you can't change a coach-set level yourself unless they agree.

Video upload for coach review#

You can upload videos of your drills, your technique, or match footage to get structured feedback from your coaches.

Uploading#

Uploading and sharing are two separate steps. Uploading just stores the video — nobody is asked to review it until you share it.

In the sidebar, open Videos and go to the My uploads tab. Then:

• Drag and drop your file, or click Browse Files to choose it from your device. MP4, MOV, AVI, and WebM files all work.
• Keep the file to 1 GB or less.
• Give it a title, such as "Front foot drive — April 15".
• Add a description if you want to, such as "please focus on head position and follow-through". This is optional.
• Click Upload Video.

Privacy settings#

Every video starts out Private: no coach or club owner can see it. There's no setting to pick — a video becomes visible to someone only when you share it with them.

To get feedback, find the video in your list and click Share for Review. Tick one or more reviewers — the list shows the coaches and club owners at every club you belong to, with the club name next to each — and click Send.

When you share with a coach, that coach's club owner can see the video too. The share list tells you this before you send.

Each video shows a tag so you always know where it stands:

• Private — you haven't shared it with any reviewer yet.
• Shared — at least one reviewer has it and is waiting to review it.
• Reviewed — at least one reviewer has sent you feedback.

Other students on the platform can never see your videos. There's no sharing between students.

What happens after upload#

• Your video uploads to secure cloud storage and stays Private until you share it.
• Each reviewer you share it with gets their own review request and a notification.
• Under Shared with, your video lists everyone who currently has it.
• Changed your mind? Click Withdraw next to a reviewer who hasn't reviewed it yet. Withdrawing from a coach can take the club owner's copy with it too — the confirmation tells you before anything happens. Once someone has sent you feedback, that review stays.
• You can share the same video with more reviewers later.
• If you leave a club, the reviewers at that club can no longer see your video.

Getting feedback#

When a coach reviews your video, you'll get a notification. Your video library then shows a feedback card from each coach, which includes:

• The coach's name and verified badge.
• A performance rating from 1 to 5 stars (1 means Needs work, 5 means Excellent).
• Improvement tags shown as colored labels, such as footwork, grip, or timing.
• Written feedback from the coach.
• An audio note, if the coach recorded one, which you can play right in your browser.
• A video response, if the coach made one, showing the correct technique.

The rating comes first, then the tags, then the details, so you can see the summary before you read everything.

Video Library — watching tutorials#

Separate from uploading your own videos for feedback, the Video Library is where you watch tutorial videos your coaches and club have published — technique breakdowns, drills explained, match analysis, and more. To find it, open Videos in the sidebar and choose the Tutorials tab.

• Browse by category and level. Videos are sorted by category and skill level, so you can find what fits where you are right now.
• Series. Related videos are grouped into series that you can work through in order.
• Favorites and Continue watching. Tap the heart to save a video to your favorites. The library also remembers where you stopped, so you can pick a video back up later.
• Featured. Coaches and clubs can highlight a few videos at the top.

These videos are for learning from. They're different from the videos you upload for coach feedback (covered above). Watching a tutorial all the way to the end can even earn you a few points.

Practice plans and training programs#

As well as daily drills, Prodemy offers structured training programs that run over several weeks.

What's a program#

A program is a set curriculum, for example "Intermediate Batting — 6 weeks", made up of sessions you do in order. You enroll, complete the sessions one at a time, have each one verified by a parent or coach, and earn points. Programs have their own tab on the leaderboard.

Enrolling in a program#

Open Programs in the sidebar and browse the catalog. When you find one you like, click Enroll. Programs are included in your club's subscription at no extra cost, unless a program is specifically marked as paid.

Completing a session#

Open your current program and go to your current session. Read the instructions, do the exercise, and mark it complete. Once a parent or coach verifies it, you get your points and the next session unlocks.

If a session is rejected, you still move on to the next one, so your progress isn't held up. You just don't get the points for the rejected session.

Gamification — points, badges, streaks#

Prodemy is built around rewarding your effort. Every positive thing you do earns points.

Points#

Prodemy sets the standard point values below, and your club can change them, so your numbers may differ a little:

• Drill: 10 points for each verified drill, whatever the skill.
• Nutrition check-in: 5 points for each verified day.
• Class attendance: 10 points each time you're marked Present or Late.
• Program session: depends on the program.
• Tutorial video: 5 points the first time you watch a tutorial all the way through.
• Streak bonus: extra points when your weekly streak reaches 3, 5, and 10 weeks.

Badges#

You unlock badges as you reach milestones. Here are a few examples:

• First Week — your first week with a verified drill.
• 3-Week Streak and 5-Week Streak — keep your weekly streak going that long.
• Fitness Fan — 4 verified fitness drills.
• Video Star — 5 practice videos uploaded.
• 1000 Points — 1,000 points in total.

You'll find your badge gallery on the Progress page. Badges you've earned appear in color, and the ones you haven't earned yet are grayed out and locked.

Streaks#

Your streak counts the weeks in a row in which you had at least one verified drill. It breaks if a whole week goes by with nothing verified. Your streak earns bonus points at 3, 5, and 10 weeks and helps you unlock badges.

Leaderboards#

Open Leaderboard in the sidebar. There are three categories: Overall, Drills, and Programs (which counts program points only).

You can look at the rankings over different time periods, not just the current week: week, month, quarter, or season. A club can also set up its own date ranges and age groups, so you're compared with people your own age. Your position shows your rank within your active club and activity. The weekly view resets at the start of each week, while the longer periods keep adding up over their whole range.

Your weekly streak resets if a full week goes by with no verified drill, so doing a little each week keeps it safe.

Class enrollment#

If your club runs classes, you can enroll yourself or wait for your parent to enroll you.

Browsing classes#

Open Classes in the sidebar and go to the Available tab. You'll see every open class at your clubs, along with its schedule, coach, location, and fee.

If the list is long, use the filter bar above the class cards to narrow it down. You can filter by Location, Day (the weekday the class meets), Level, Coach, Club (when you belong to more than one), and Enrollment (whether you're already in the class). There's also a Search classes… box for the class name and a sort dropdown (Name, Day & time, Most/Fewest enrolled, Fee).

If a class you're expecting isn't there, check the filter bar first. When your filters hide everything, the page says "No classes match your filters." Clear them to see all the classes again. Also make sure you're on the Available tab and that your club membership is Active rather than Pending. A club's classes stay hidden until the owner approves your membership. You can check your status badge by opening Club in the sidebar.

Self-enrolling#

Click a class, then Enroll. Your enrollment then waits for approval:

• If the class costs money, your parent gets a notification with a Pay now button.
• If the class needs the club owner's approval, the club owner reviews it as well.

On your dashboard, the class shows "Awaiting parent payment" or "Awaiting club approval".

Once approved#

The class appears on your schedule, and your upcoming sessions show on your dashboard. Your coach can now mark your attendance.

QR check-in#

Some clubs put up a printed QR code at the class so you can check in quickly. Point your phone's normal camera at it (you don't need a special app) and it opens a Prodemy check-in page. If you have your own login, you can check yourself in. Check-in opens shortly before the session starts. Arrive on time and you're marked Present; arrive a bit late and you're marked Late. Your coach finalizes the attendance list afterwards.

Changing how many sessions you pay for#

Some classes let you sign up for only part of the coming month instead of withdrawing completely. This is handy if you're going on holiday, recovering from an injury, or have something else on at the same time.

Go to Classes, find the class, and open the session picker. You'll see the sessions in the upcoming cycle and how many there are. Tick the ones you want to attend. The amount due updates to match, so you're charged the per-session rate times the number of sessions you kept.

A few things worth knowing:

• You're changing the cycle that hasn't started yet, and the deadline is the day it begins. After that, the cycle is fixed, and the picker will tell you the date has passed.
• Changes take effect straight away. There's no approval step, and you can adjust as many times as you like up to the deadline.
• Your change applies to that cycle only. The next cycle goes back to the full set of sessions, so you don't have to remember to undo a holiday.
• Adding sessions back works the same way. The extra amount goes onto that cycle's charge.

If you can't see a session picker, either your enrollment hasn't been approved yet, or your club hasn't turned on partial enrollment for that class.

Borrowing club equipment#

If your club keeps track of its gear in Prodemy, it can lend you equipment such as a bat, pads, a racket, or a uniform. Anything currently checked out to you appears in the Equipment area of your dashboard, along with its due date if it has one. A loan may come with a refundable deposit, a rental fee, or both. Your parent pays these, or you do if you're an adult self-pay student. Return the item in good condition and you get the deposit back. Each club decides whether to use this feature, so you'll only see it if your club does.

Add your schedule to your calendar#

Every upcoming class or event has an Add to calendar option for Google, Apple, Outlook, or Yahoo. You can also subscribe to a live feed to keep your whole schedule in sync automatically. Add the feed once, and new sessions appear in your calendar on their own.

Tournament / Workshop / Camp registration#

Open Events in the sidebar to see the events that are open at your clubs.

Self-registering#

Click a tournament and pick a division. That's your age group, or one age group higher if you want to "play up". Then pay the registration fee.

If you start the registration yourself, it's created under your parent's account as a payment waiting to be made. You'll see "Awaiting parent payment" until they pay.

Some tournaments ask for extra details when you register:

• Jersey size.
• A USA Cricket ID or CricClub ID (for sanctioned cricket events).
• Allergies.
• An emergency contact.

These are filled in from your profile. If any are blank, your parent needs to add them first, from Player details in their Settings.

After registration#

Your registration appears on the My Tournaments tab, showing that it's confirmed and which division you're in. Once the club owner publishes the team rosters, you'll also see your team name, your team manager, your teammates, and a link to your team chat.

Team chat (tournaments)#

When your team's roster is published, you're added to a Team Chat channel automatically.

Who's in the channel#

• The club owner.
• Your team's coach (if one has been assigned).
• Your team's manager (a parent or coach).
• Every player on your team.
• Every player's parent.

Sending messages#

• If you're 18 or older, you can send messages yourself.
• If you're under 18, your parent sends messages for you. You can read the whole conversation, but the send button is turned off for you, and your parent's name appears as the sender.

What you see#

New messages arrive as they're sent. The chat scrolls to your first unread message and marks it with a red "New messages" line. Names are color-coded by role (owner, coach, manager, player, or parent). If the channel gets noisy, you can mute it using the bell icon.

Team chats stay open until the tournament ends. They aren't deleted automatically, so you can scroll back through them weeks later.

Class chat#

If your club turns it on, each class has its own group chat in the Team Chats area. It's a supervised channel for everyone in the class: the owner, the class coaches, enrolled adult students, and the parents of enrolled children. It works in the same supervised group way as team chat.

• Reading and sending. If you're under 18, you can read your class chat but not post in it — your parent posts for you. If you're an adult student, you can post yourself.
• Live messages. Messages appear as soon as they're sent (you don't need to refresh), and you'll get a notification for new ones.
• Mute. If a chat gets too noisy, tap the bell to mute it. You stay in the chat and can still read it, but it stops sending you alerts.

When a class chat ends (because the class has been archived), it becomes read-only so you can still look back at the history.

Messaging — what you can and can't do#

Prodemy has strict messaging rules to keep students safe.

Rules for students#

• If you're 13 or older (and your date of birth is on your profile), you CAN send and receive direct messages with the coaches and club owners at your clubs. You'll find them on the Direct Messages tab of Messages. You can't message other students or parents directly.
• If you're under 13, or your date of birth isn't on your profile, you CANNOT send or receive direct messages.
• You CAN take part in team chats and class chats. You can always read them, and you can post in them if you're 18 or older. (Students under 18 can read only; your parent posts for you.)
• You CAN send video review requests to coaches. This isn't messaging — it's structured feedback.
• You CAN post in community areas, if your club has community posts turned on.

Parents, coaches, and club owners can message each other directly. If you're under 13, your parent is your link to the adults on the platform, so if you want to tell a coach something, ask your parent to pass it on.

Why#

Private messages between adults and young people are a common way for harassment or grooming to happen. Prodemy prevents this by keeping communication with younger students inside structured feedback (from coach to student through video reviews) and team chats (a supervised group setting), and by only letting older students message staff at their own clubs.

Adult student self-pay (18+)#

If you're 18 or older and your club has turned on adult student self-pay for you, you become your own payer:

• Your payments appear on your own dashboard, not your parent's.
• You pay with your own payment methods.
• Class enrollments, tournament registrations, and coaching bookings are all charged to your account.

Your parent may still be linked for progress tracking and messaging, but the money side moves over to you.

If you're 18 or older and would like to pay for yourself but your club hasn't turned it on, ask your club owner.

As an adult self-pay student, you also get a monthly progress report email by default — a PDF of your activity from the previous month. You can turn it off in Settings. And because you look after your own login and payments, it's a good idea to turn on two-factor authentication for extra security. See Getting Started for how.

Multi-club — being at 2 or more clubs#

If you've joined more than one club, a row of club tabs appears at the top of your dashboard. Switching tabs changes what you see.

What switches per club#

• Your drills — each club has its own drill schedule.
• Your classes — you see only the classes at that club.
• Your tournaments — you see only the tournaments at that club.
• Your coaches — the coaches at that club.
• Your skill level — you pick it for each club, so it can be different at each one.

What stays global#

• Your messages.
• Your notifications.
• Your payments (your parent sees one combined list across all your clubs).
• Your profile and settings.

Primary vs secondary club#

The first club you join becomes your primary club, and any others are secondary. Your primary club sets the defaults on your dashboard. To change it, go to Settings, then My clubs, and click Make primary.

Accepting a link request from a parent#

When a parent asks to link to your account, you need to approve the request before they can see your classes or pay for them.

Go to Settings. Under Invite a Parent, you'll find Incoming Requests, which lists who asked and when each request expires. Press Approve to link, or Reject to decline.

Until you approve, the parent sees the request as pending and can't do anything on your account. So if a parent tells you they can't see your classes, this is usually the reason.

Settings#

Open Settings from your dashboard to manage your account.

What you can edit#

• Your name, photo, and bio.
• Your email address (changing it means you'll need to verify it again).
• Your password.
• Your notification preferences, including your overall SMS level.
• Two-factor authentication (on the web). See Getting Started.
• Your skill level (unless a coach has set it).
• Your primary club.
• Who can see your community posts.

Health & Safety (read-only)#

If you're under 18, you'll see a Health & Safety card that lists your allergies and emergency contact. It's marked "Managed by your parent", because your parent edits this information, not you.

Weekly focus#

Students aged 11 and older set up their own weekly drill focus: which days are active, which are rest days, and, for cricket, how the skill days are split.

For younger students (aged 6–10), a parent sets this up for them from the parent dashboard.

Common student questions#

I did a drill but my parent hasn't verified it#

Ask your parent to open their Verification Queue — they may have missed the notification. If they're travelling or busy, your drill stays pending until they're back.

A coach who's linked to you — for example, because they coach one of your classes — can verify it too. Whoever approves it first clears it.

My skill level is wrong#

Go to Settings, open My skill level, and change it. If your coach set it, you'll see a note saying so. In that case, message the coach to talk about changing it.

I can't find today's drill#

Check which club tab is active — you might be looking at the wrong club. Also check that today isn't set as a rest day in your weekly focus.

I uploaded a video but no feedback yet#

Coaches review videos on their own schedule. Most reply within 48 hours, but a busy weekend can take longer. You can see where each coach is up to on your video library page.

I want to send a private message to my coach#

If you're 13 or older, open Messages, go to the Direct Messages tab, and start a conversation with your coach — they need to be at one of your clubs. If you're under 13, you can't send private messages on Prodemy. Instead, ask your parent to message your coach, or upload a video with what you want to say in its description and share it for review.

If this doesn't help#

Raise a ticket through our Contact us page, or ask your parent for help — they can raise a ticket for you about anything to do with the platform. We read and reply to tickets by email. There's no live chat with a person.

Leaving a class#

You can withdraw from a class yourself. You don't need to contact the club first.

Go to Classes, find the class, and choose Withdraw. You'll see a summary of what will happen before you confirm, and a 10-second Undo appears straight afterwards in case you clicked by mistake.

What happens when you withdraw#

• Your enrollment is cancelled straight away, and your place in the class is freed up for someone else.
• Any payments you haven't made yet are cancelled, including the one for the current cycle, so nothing more is charged.
• A payment you have already made is not refunded automatically. Withdrawing part-way through a cycle doesn't trigger a refund, and you keep the coverage you paid for. If you think a refund is due, ask the club: refunds are the club owner's decision, not something the platform issues on its own.
• A bank (ACH) payment that is still clearing counts as already paid. It's too late to stop that payment, so it's left to finish going through rather than being left stuck halfway.
• Your attendance history is kept.

Re-enrolling later#

Withdrawing isn't permanent. Go back to Classes and enroll again, as long as the class is still running and has space. If the cycle you already paid for hasn't ended, you won't be charged twice. Otherwise, you'll be asked to pay for the new cycle as usual.

If the club changes the class after you enrolled#

If the class schedule or fee changes, the club has to tell you. If the change doesn't work for you, withdraw as described above, and raise a ticket through our Contact us page if you'd like the club to look at a refund.